Our Commitment

At Nordelle Essence, we're committed to delivering our skincare products to you with the same care that goes into creating them. We ship to the European Union, United Kingdom, and United States, ensuring our eco-friendly products reach you safely and efficiently.

Shipping Destinations

We currently ship to:

• European Union countries
• United Kingdom
  
• United States

Processing Times

Your order matters to us, and we begin processing it right away:

• All orders are processed within 2 business days, bulk orders (11+ items) are processed within 7 business days (Monday-Friday, excluding holidays).  
• Orders placed on weekends or holidays will be processed on the next business day
• You'll receive an email confirmation with tracking information once your order ships

Delivery Timeframes

Please see the below table for the estimated delivery times by location:

Country	Standard Shipping
Austria	4 working days
Belgium	4 working days
Bulgaria	6 working days
Croatia	7 working days
Czechia	5 working days
Denmark	4 working days
Estonia	4 working days
Finland	5 working days
France	6 working days
Germany	5 working days
Greece	11 working days
Hungary	7 working days
Ireland	8 working days
Italy	8 working days
Latvia	3 working days
Lithuania	3 working days
Luxembourg	5 working days
Netherlands	4 working days
Poland	5 working days
Portugal	9 working days
Romania	9 working days
Slovakia	5 working days
Slovenia	8 working days
Spain	8 working days
Sweden	5 working days
United Kingdom	7 working days
United States	2-5 working days

 

Please note: These timeframes begin after your order has been processed and shipped. Actual delivery times may vary based on customs processing, remote locations, and unforeseen circumstances.

Shipping Costs

• Shipping costs will be calculated at checkout

Customs & Duties

European Union and USA

• No additional customs fees for shipments within the EU and USA

United Kingdom

• Orders may be subject to VAT, customs duties, and handling fees upon arrival
• These fees are the responsibility of the customer and are not included in our shipping costs
• Please check the UK customs regulations for current rates and policies

Eco-Friendly Shipping Practices

In line with our commitment to sustainability:

• All packaging materials are recyclable or biodegradable
• We use minimal packaging without compromising product safety
• Where possible, we consolidate shipments to reduce our carbon footprint

Order Tracking

Stay informed about your delivery:

• Tracking information will be emailed once your order ships
• You can also track your order in your account on our website
• For assistance with tracking, please contact our customer service team

Address Accuracy

• Please ensure your shipping address is complete and accurate
• We are not responsible for packages sent to incorrectly provided addresses
• Address changes cannot be made once the order is placed. However, we may be able to accommodate changes within the first 24 hours after the order has been placed, but we cannot guarantee this.

Delivery Issues

In the rare event of a delivery issue:

• If your package shows as delivered but you haven't received it, please check with neighbors and your local delivery office
• Contact us within 48 hours of the expected delivery date for assistance
• Take photos of any damaged packages before opening and contact us immediately

Returns & Exchanges

Please refer to our separate Returns & Exchange Policy for information on:

• Return eligibility and timeframes
• Return shipping costs
• Refund processing
• Exchange procedures

Contact Us

If you have any questions about shipping or need assistance with your order, please contact our customer service team:

Email: info@nordelle.ie

We're here to help ensure your luxury, natural skincare reaches you safely and promptly.